Keep your cloud environment secure, stable, and continuously improving
Managed operations, monitoring, cost control, and technical support.
About service
Managed
GoPomelo provides managed support, monitoring, optimization, cost management, technical account management, and agreed service levels so internal teams can focus on business priorities.
GoPomelo provides managed support, monitoring, optimization, cost management, technical account management, and agreed service levels so internal teams can focus on business priorities.
The problem
Buyer
triggers
Your internal team needs additional cloud expertise and operational support.
Your internal team needs additional cloud expertise and operational support.
You want better monitoring, alerting, reporting, and incident response.
You want better monitoring, alerting, reporting, and incident response.
Cloud cost, security, reliability, or governance needs continuous attention.
Cloud cost, security, reliability, or governance needs continuous attention.
You need a structured support model with clear service levels and accountability.
You need a structured support model with clear service levels and accountability.
The outcome
Business
outcomes
Improve cloud reliability, performance, and operational visibility.
Improve cloud reliability, performance, and operational visibility.
Reduce operational burden on internal teams.
Reduce operational burden on internal teams.
Control cost and risk through continuous optimization and governance.
Control cost and risk through continuous optimization and governance.
Access experienced specialists when issues, improvements, or new needs arise.
Access experienced specialists when issues, improvements, or new needs arise.
Service areas
Why choose GoPomelo as your managed services partner?
Managed Cloud Operations
Support day-to-day cloud operations across agreed platforms and environments.
What’s included
Environment onboarding and runbook setup
Operational monitoring and support
Monthly reporting and improvement actions
Managed Cloud Operations
Support day-to-day cloud operations across agreed platforms and environments.
What’s included
Environment onboarding and runbook setup
Operational monitoring and support
Monthly reporting and improvement actions
Managed Cloud Operations
Support day-to-day cloud operations across agreed platforms and environments.
What’s included
Environment onboarding and runbook setup
Operational monitoring and support
Monthly reporting and improvement actions
24/7 Monitoring & Alerting
Monitor critical systems, detect issues, and support timely response based on agreed scope.
What’s included
Monitoring scope and alert rules
Incident notification and escalation flow
Alert tuning and service reporting
24/7 Monitoring & Alerting
Monitor critical systems, detect issues, and support timely response based on agreed scope.
What’s included
Monitoring scope and alert rules
Incident notification and escalation flow
Alert tuning and service reporting
24/7 Monitoring & Alerting
Monitor critical systems, detect issues, and support timely response based on agreed scope.
What’s included
Monitoring scope and alert rules
Incident notification and escalation flow
Alert tuning and service reporting
Backup & Disaster Recovery
Improve resilience through backup planning, recovery processes, and continuity practices.
What’s included
Backup policy and recovery objectives
DR plan, testing, and documentation
Recovery improvement recommendations
Backup & Disaster Recovery
Improve resilience through backup planning, recovery processes, and continuity practices.
What’s included
Backup policy and recovery objectives
DR plan, testing, and documentation
Recovery improvement recommendations
Backup & Disaster Recovery
Improve resilience through backup planning, recovery processes, and continuity practices.
What’s included
Backup policy and recovery objectives
DR plan, testing, and documentation
Recovery improvement recommendations
Cloud Cost Management & Optimization
Review usage, spend, resource patterns, and optimization opportunities.
What’s included
Spend and usage review
Rightsizing and savings recommendations
Cost reporting and governance cadence
Cloud Cost Management & Optimization
Review usage, spend, resource patterns, and optimization opportunities.
What’s included
Spend and usage review
Rightsizing and savings recommendations
Cost reporting and governance cadence
Cloud Cost Management & Optimization
Review usage, spend, resource patterns, and optimization opportunities.
What’s included
Spend and usage review
Rightsizing and savings recommendations
Cost reporting and governance cadence
Dedicated Technical Account Management
Provide ongoing technical guidance, reporting, planning, and coordination.
What’s included
Regular technical reviews
Roadmap and priority planning
Coordination across support and projects
Dedicated Technical Account Management
Provide ongoing technical guidance, reporting, planning, and coordination.
What’s included
Regular technical reviews
Roadmap and priority planning
Coordination across support and projects
Dedicated Technical Account Management
Provide ongoing technical guidance, reporting, planning, and coordination.
What’s included
Regular technical reviews
Roadmap and priority planning
Coordination across support and projects
SLA-Based Support Packages
Align support coverage, response expectations, escalation paths, and service reporting.
What’s included
Support scope and SLA definition
Ticket process and escalation paths
Service reports and review meetings
SLA-Based Support Packages
Align support coverage, response expectations, escalation paths, and service reporting.
What’s included
Support scope and SLA definition
Ticket process and escalation paths
Service reports and review meetings
SLA-Based Support Packages
Align support coverage, response expectations, escalation paths, and service reporting.
What’s included
Support scope and SLA definition
Ticket process and escalation paths
Service reports and review meetings
Featured use cases
How Big C improved cloud reliability, cost control, and operational visibility
99.9%+
Cloud availability
25–35%
Cloud cost reduction
The Challenge
Rapid cloud growth created operational, security, cost-control, and visibility challenges across Big C’s multi-region Google Cloud environment.
What We Did
GoPomelo provided 24/7 monitoring, FinOps cost optimization, IAM governance, and ongoing management across the environment.
Outcome
The service maintained 99.9%+ availability, reduced cloud costs by 25–35%, and cut the internal operations workload by 30–40%, with no major security incidents reported.
How a technology customer brought cloud billing and support together
Centralized
Cloud billing and account management
Ongoing
Technical support
The Challenge
A technology customer needed better control of cloud billing and more reliable infrastructure support as its platform grew.
What We Did
GoPomelo moved the customer to a managed cloud billing model and added ongoing infrastructure support.
Outcome
The customer gained clearer billing, improved cost visibility, and a consistent support path for its cloud environment.
How Big C improved cloud reliability, cost control, and operational visibility
99.9%+
Cloud availability
25–35%
Cloud cost reduction
The Challenge
Rapid cloud growth created operational, security, cost-control, and visibility challenges across Big C’s multi-region Google Cloud environment.
What We Did
GoPomelo provided 24/7 monitoring, FinOps cost optimization, IAM governance, and ongoing management across the environment.
Outcome
The service maintained 99.9%+ availability, reduced cloud costs by 25–35%, and cut the internal operations workload by 30–40%, with no major security incidents reported.
How a technology customer brought cloud billing and support together
Centralized
Cloud billing and account management
Ongoing
Technical support
The Challenge
A technology customer needed better control of cloud billing and more reliable infrastructure support as its platform grew.
What We Did
GoPomelo moved the customer to a managed cloud billing model and added ongoing infrastructure support.
Outcome
The customer gained clearer billing, improved cost visibility, and a consistent support path for its cloud environment.
How we work
A clear path from assessment to continuous improvement
01/
Onboard
Support day-to-day cloud operations across agreed platforms and environments.
01/
Onboard
Support day-to-day cloud operations across agreed platforms and environments.
02/
Operate
Monitor, respond, support, report, and maintain the agreed services.
02/
Operate
Monitor, respond, support, report, and maintain the agreed services.
03/
Optimize
Identify improvements across performance, cost, security, reliability, and governance.
03/
Optimize
Identify improvements across performance, cost, security, reliability, and governance.
04/
Plan
Review priorities and align ongoing improvements with business needs.
04/
Plan
Review priorities and align ongoing improvements with business needs.
Why GoPomelo
Why choose GoPomelo as your managed services partner?
GoPomelo provides a structured operating model for cloud support, reporting, optimization, and continuous improvement.
Clear scope and ownership
Define service coverage, escalation, reporting, and operating rhythms.
Continuous optimization
Look beyond incident response to improve cost, performance, reliability, security, and governance.
Technical guidance
Access cloud specialists for planning, troubleshooting, recommendations, and coordination.
Clear scope and ownership
Define service coverage, escalation, reporting, and operating rhythms.
Continuous optimization
Look beyond incident response to improve cost, performance, reliability, security, and governance.
Technical guidance
Access cloud specialists for planning, troubleshooting, recommendations, and coordination.
FAQs
Questions
before we talk
What is included in managed cloud support?
What is included in managed cloud support?
What is included in managed cloud support?
Can services be customized by environment or business need?
Can services be customized by environment or business need?
Can services be customized by environment or business need?
Do you only support Google Cloud?
Do you only support Google Cloud?
Do you only support Google Cloud?
How do you report progress and issues?
How do you report progress and issues?
How do you report progress and issues?
Technology ecosystem
Start with a 30-min call
Ready for a more reliable cloud operating model?
Tell us what you need to monitor, support, optimize, or improve. GoPomelo will help you define the right managed services approach.