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Key Solutions Overview
| Challenge | Solution | Our Success |
| Overwhelmed call centers, large effort on customer interactions | Contact Center AI and automation with cloud telephony |
AIA, KTC |
| Employees need to adapt to remote work and digital customer interactions | Boost your team’s productivity with real-time collaboration tools |
HLB, TL, Ocean Life |
| Limited scalability of core applications running on-premise and legacy systems lacking agility with high IT spend | Streamline infrastructure management and shift focus to a strategic initiative |
KTC |
| Customers demand more and expect seamless, bespoke experiences. | Rapid-release modern application development with API management and Omni channel experiences. |
KBANK |
| Real-time data insights and AI tools |
High-performance computing for real-time data insights and AI tools with managed, scalable infrastructure. |
TTB |
Key Solutions Details
Contact Center AI and Automation with Cloud Telephony
Solve for the following Challenges
- Overloaded call and support centers with reliance on human interaction
- Fragmented communication channels
- Poor customer service experience and high customer churn
- Costly and rigid IT infrastructure with inability to scale
Solution Overview
Customer
- Connect with the bank in multiple channels
- Receive updates across multiple channels
- Multi-language
- Voice/Text
Bank Operations
- Provide voice/text automation with Google AI
- Manage all channels in Twilio Flex
- Integrate with ERP/CRM
- Enhance services with data analytics at scale
Our Success
Real-time collaboration tools
Solve for the following Challenges
- Fragmented workforce with Hybrid work environments
- Difficulties in engaging with frontline workers at bank branches
- Encouraging two communication at all levels of the organization and all times
- Creating open culture and flow of information sharing
- Security and compliance pressures for internal and external communications by the central banks
Solution Overview
Your teams
- Real-time collaboration across documents, spreadsheets, presentations
- Pure accessible cloud solutions across mobile and desktop.
- Tap into no-code workflow builders to automate processes
- Automate tasks and processes across all platforms
Your administration
- Security and compliance at its core with ability to manage policies and monitor
- Open extensible platform to integrate with your existing workflows and platforms
- Remove burden on managing infrastructure, patches, upgrades with no downtime.
Our Success
Streamline infrastructure management
Solve for the following Challenges
- Costly IT infrastructure based on legacy systems
- Managing the mix of on-premise and cloud infrastructure
- Managing capacity for periods of high strain on infrastructure
- Lack of knowledge and capacity for in-house teams as cloud technology evolves quickly
Solution Overview
- Streamline managed service infrastructure with shift of focus to strategic initiatives
- Anthos to manage workloads across platforms and locations
- Burst capacity with high-performance computing as required for risk analysis or advanced analytics
- Managed services and certified engineers to supplement or enable your team
Our Success
Modern application development with API management
Solve for the following Challenges
- Time to market and speed of development of applications
- Customers demand digital banking tools to serve their needs
- Regulatory and security concerns with going digital
Solution Overview
- Contact Center AI to provide a brand-differentiating support experience via chat or voice
- Apigee Open Banking solution to secure and expose traditional banking data services as APIs
- Twilio Platform to provide omni-channel communications for customer interactions, security checks
- Location based data to enhance customer experience and provide fraud detection
- Agile enterprise development team to provide advance rapid release development
Our Success
Real-time data insights and AI tools
Solve for the following Challenges
- Scale and infrastructure performance issues when querying large datasets
- Security and operational complexity creates large business problems to solve
- Regulatory requirements require ever increasing reporting compliance
- Customers require innovative products and services
- Risk management and process optimisation is increasingly more complex in digital environments.
Solution Overview
- Certified Data Engineers to provide data platform development and consulting services
- Scalable data warehousing with BigQuery with machine learning tools built in
- Democratized data analytics with built in data governance with Looker.
- Automate processes with Document AI and other machine learning tools
Our Success
