GoPomelo's Key Solutions Overview

Contact Center AI and Automation with Cloud Telephony

Real-time collaboration tools

Streamline infrastructure management

Modern application development with API management

Real-time data insights and AI tools

Key Solutions Details

Contact Center AI and Automation with Cloud Telephony

Solve for the following Challenges

• Overloaded call and support centers with reliance on human interaction
• Fragmented communication channels
• Poor customer service experience and high customer churn
• Costly and rigid IT infrastructure with inability to scale

Solution Overview

Customer

• Connect with the bank in multiple channels
• Receive updates across multiple channels
• Multi-language
• Voice/Text

Bank Operations

• Provide voice/text automation with Google AI
• Manage all channels in Twilio Flex
• Integrate with ERP/CRM
• Enhance services with data analytics at scale

Our Success

Real-time collaboration tools

Solve for the following Challenges

• Fragmented workforce with Hybrid work environments
• Difficulties in engaging with frontline workers at bank branches
• Encouraging two communication at all levels of the organization and all times
• Creating open culture and flow of information sharing
• Security and compliance pressures for internal and external communications by the central banks

Solution Overview

Your teams

• Real-time collaboration across documents, spreadsheets, presentations
• Pure accessible cloud solutions across mobile and desktop.
• Tap into no-code workflow builders to automate processes
• Automate tasks and processes across all platforms

Your administration

• Security and compliance at its core with ability to manage policies and monitor
• Open extensible platform to integrate with your existing workflows and platforms
• Remove burden on managing infrastructure, patches, upgrades with no downtime.

Our Success

Streamline infrastructure management

Solve for the following Challenges

• Costly IT infrastructure based on legacy systems
• Managing the mix of on-premise and cloud infrastructure
• Managing capacity for periods of high strain on infrastructure
• Lack of knowledge and capacity for in-house teams as cloud technology evolves quickly

Solution Overview

• Streamline managed service infrastructure with shift of focus to strategic initiatives
• Anthos to manage workloads across platforms and locations
• Burst capacity with high-performance computing as required for risk analysis or advanced analytics
• Managed services and certified engineers to supplement or enable your team

Our Success

Modern application development with API management

Solve for the following Challenges

• Time to market and speed of development of applications
• Customers demand digital banking tools to serve their needs
• Regulatory and security concerns with going digital

Solution Overview

• Contact Center AI to provide a brand-differentiating support experience via chat or voice
• Apigee Open Banking solution to secure and expose traditional banking data services as APIs
• Twilio Platform to provide omni-channel communications for customer interactions, security checks
• Location based data to enhance customer experience and provide fraud detection
• Agile enterprise development team to provide advance rapid release development

Our Success

Real-time data insights and AI tools

Solve for the following Challenges

• Scale and infrastructure performance issues when querying large datasets
• Security and operational complexity creates large business problems to solve
• Regulatory requirements require ever increasing reporting compliance
• Customers require innovative products and services
• Risk management and process optimisation is increasingly more complex in digital environments.

Solution Overview

• Certified Data Engineers to provide data platform development and consulting services
• Scalable data warehousing with BigQuery with machine learning tools built in
• Democratized data analytics with built in data governance with Looker.
• Automate processes with Document AI and other machine learning tools

Our Success