Some of the benefits of working with the GoPomelo support team:
- Telephone and email support channels
- Collaborate with certified engineers across all products
- Receive a support enterprise level SLA
- Insights from certified product specialists on updates, changes, new features
- Membership to our community platform
- Free user group events
- Product announcements and roadmaps
- Discounts on services and solutions
- Escalations to product technical team
Tiered Support Model
Internally at GoPomelo we offer multiple lines of support that allow your cases to be worked on by our technical account managers.
We also Integrate our support offering with the Google, Facebook and other cloud vendor team to deliver an Enhanced support experience customized to customer needs and specific environment.
Technical Account Management
For a truly enhanced support service we offer Technical Account Managers (TAM) who will work back to back with your technical team. Our TAMs go ‘deep’ with you in understanding your technical requirements, environment and people. They provide focused technical insights to help inspire and empower your team and can consult remotely and onsite.